We are always looking to better measure, and to then improve, the care we provide.
As part of this improvement focus, we ask our surgical patients about their experience across a wider range of indicators, all of which relate to the domains of care set by our quality regulator, the CQC.
We ask questions on a number of topics including:
- Information prior to visit
- Consultant care
- Nurse Care
- Dignity and privacy
- Aftercare Information
Our response to date has been overwhelmingly positive, which we are proud of. All the patients who completed a survey in 2017 would recommend us to their friends and family, and 98% of responses across all the questions asked gave us 5/5.