Outcomes and Safety Data - Cadogan Clinic

The Cadogan Clinic is committed to collecting and publishing accurate and timely information about the care we provide.

We publish this data so that you can make informed decisions about your healthcare and so that we can make immediate decisions when required

Externally Published Data

We publish data to the Private Healthcare Information Network (PHIN) where you can also see published records on our Clinic and our individual consultants

https://www.phin.org.uk/profiles/hospitals/the-cadogan-clinic-59909

Our Regulator, the CQC, also publishes data on us

https://www.cqc.org.uk/location/1-144498079

Summary of Our Clinical Performance Indicators From 2023

Patient Feedback

We develop and improve our services in conjunction with feedback from you, our patients from our team and from our local GP network, to help us deliver that you need

Every surgical patient is given a paper survey to complete : 100% of surgical patients who responded to our said they would recommend us to their Friends and Family in 2023.

Every outpatient appointment is sent a digital survey to complete: 95% of outpatients who completed surveys rated us 5* in 2023.

Formal Complaints

We received 16 formal complaints in 2023 (0.05% of patient appointments in 2023)

We recorded 112 negative feedback in 2023 (0.4% of patient appointments in 2023)

All issues were resolved within ISCAS timeframes

Patient Satisfaction (Patient Reported Outcome Measures (Q-PROMS)

Q-PROMS are an externally developed and validated method to capture a patient's satisfaction on the results of their surgery
We ask patients to fill in a quantitative survey before their operation, and another after their operation.
The difference between the two scores is their health improvement score
Different QPROMs questionnaires are designed for different cosmetic procedures, as each surgery is aimed at addressing different concerns

Infections

We had 3 infections following a surgical procedure at the Clinic in 2023 (0.2% of procedures)
The national HCAI average is 4.7% (British Medical Journal)

Delays

On average our full operating theatres days ended 22 minutes after their scheduled endpoints in 2023 leading to minimal patient delays

Surgical Revisions

Our overall surgical revision rate was 2.4% in 2023
Revisions rates are commonly reported at ~10% (American Board of Cosmetic Surgery, 2022) with variation between procedures

Surgical Returns to Theatre

13 cases required unplanned returns to theatre in 2023 (0.9% of procedures)
There is limited comparative data on unplanned Returns to Theatre in cosmetic surgery

Incidents

We recorded 0 ‘never events’ in 2023
We recorded 0 incidents requiring reporting to the CQC in 2023
We recorded 0 incidents requiring reporting to a statutory body other than the CQC (GMC, police, courts) in 2023
We had 31 incidents/accidents involving staff and patients in 2023 (0.1% of patient appointments)

Should you wish to understand this informaton in greater detail, please email records@cadoganclinic.com and we would be delighted to answer any questions you may have.

Last published covering full year 2023

Published by Guy Mayou, CQC Registered Manager

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