Outcomes and Safety Data

The Cadogan Clinic is committed to collecting and publishing accurate and timely information about the care we provide. 

We publish this data so that you can make informed decisions about your healthcare and so that we can make immediate decisions when required 

Externally Published Data

We publish data to the Private Healthcare Information Network (PHIN) where you can also see published records on our Clinic and our individual consultants

https://www.phin.org.uk/profiles/hospitals/the-cadogan-clinic-59909 

Our Regulator, the CQC, also publishes data on us

https://www.cqc.org.uk/location/1-144498079

 

Summary of Our Clinical Performance Indicators From 2024

Patient Feedback

We develop and improve our services in conjunction with feedback from you, our patients, our team and our local GP network, to help us deliver the care that you need.

Every surgical patient is given a paper survey to complete:

• 100% of surgical patients who responded to our survey said they would recommend us to their Friends and Family in 2024

Every outpatient appointment is sent a digital survey to complete:

• 94% of outpatients who completed surveys rated us 5* in 2024.  

 

Formal Complaints 

• We received 34 formal complaints in 2024  (0.1% of patient appointments in 2024) 
• We recorded 93 pieces of negative feedback in 2024 (0.3% of patient appointments in 2024)

 

Patient Satisfaction (Patient Reported Outcome Measures (Q-PROMS)

• Q-PROMS are an externally developed and validated method to capture a patient's satisfaction on the results of their surgery
• We ask patients to fill in a quantitative survey before their operation, and another after their operation. 
• The difference between the two scores is their health improvement score
• Different QPROMs questionnaires are designed for different cosmetic procedures, as each surgery is aimed at addressing different concerns  

 

 

 

Infections

• We had 0 infections following a surgical procedure at the Clinic in 2024 (0% of procedures)
• The national HCAI average is 4.7% (British Medical Journal) 

 

Delays

• On average our full operating theatres days ended 24 minutes after their scheduled endpoints in 2024 leading to minimal patient delays

 

Surgical Revisions

• Our overall surgical revision rate was 1.9% in 2024
• Revisions rates are commonly reported at ~10%  (American Board of Cosmetic Surgery, 2022) with variation between procedures 

 

Surgical Returns to Theatre

• 10 cases required unplanned returns to theatre in 2024 (0.7% of procedures)
• There is limited comparative data on unplanned Returns to Theatre in cosmetic surgery  

 

Incidents 

• We recorded 0 ‘never events’ in 2024
• We recorded 0 incidents requiring reporting to the CQC in 2024
• We recorded 2 medicine incidents requiring reporting to the Home Office in 2024
• We recorded 0 incidents requiring reporting to a statutory body other than the CQC or Home Office (GMC, police, courts) in 2024
• We recorded 40 incidents/accidents involving staff and patients in 2024 (0.1% of patient appointments)